Shipping

At Door of Dreams, every order is prepared as carefully as the rituals it is made for. We ship our Botanical Ritual Elixirs and Dream Ritual Products to the destinations available at checkout, packaged with attention and dispatched through trusted postal services.

This page brings together everything you may want to know about shipping, delivery times and the journey of your order from our hands to yours.

Each order is prepared by hand and packaged securely for international transport, so that it arrives in the best possible condition.

Orders are normally prepared and dispatched within 1 to 3 business days. During periods of unusually high demand, preparation may take slightly longer. If an exceptional delay affects your order, we will let you know.

Estimated delivery from dispatch is 5–10 business days in Spain. For other destinations, when available at checkout, it is 10–20 business days.

This timeframe is an estimate, not a guarantee. The actual delivery date depends on factors that are outside our control, including the destination country, customs clearance, local postal services, public holidays, seasonal demand and unforeseen transport disruptions.

We do our part with care and attention, and ask for your patience for the part of the journey that belongs to the postal carriers.

Whenever the postal service used for your shipment offers tracking, we include it with your order. Once your order has been dispatched, we will send you the tracking information so you can follow its journey.

In some destinations or with certain postal services, tracking may not be available. If that is the case with your order, we will let you know.

We currently accept physical-product deliveries to Spain. Other countries will only be available when they appear as selectable destinations at checkout.

Shipping in Spain costs €4.95 and is free for orders of €75 or more. For any additional destination enabled in the future, the available service and exact cost will be shown before payment.

International shipments may be subject to customs duties, VAT, import taxes or other local charges applied by the destination country.

These charges are the responsibility of the customer. Door of Dreams has no control over customs procedures or local import fees, and cannot anticipate the amount that may be requested upon delivery.

If the parcel or product shows visible transport damage on delivery, please contact us within 2 hours at hello@doorofdreams.com.

To help us understand what happened, please include:

• your order number
• photographs of the damaged product
• photographs of the shipping package, whenever possible
• a brief description of the issue

Prompt notice lets us document the damage and file a claim with the carrier. Reports received later may not be accepted as transport-damage claims. This procedure does not limit mandatory statutory rights for defective or non-conforming products.

If your shipment appears to be lost or has not arrived within a reasonable period beyond the estimated delivery time, please contact us at hello@doorofdreams.com.

We will open an investigation with the postal carrier and, once we have a clearer picture of what happened, we will discuss with you the most appropriate resolution.

Please review your shipping address carefully before completing your order. Customers are responsible for providing an accurate delivery address.

If you notice an error before your order has been dispatched, contact us as soon as possible at hello@doorofdreams.com and we will make every reasonable effort to update it. Once an order has been shipped, changes to the address may no longer be possible.

Orders may be cancelled only before they have been dispatched. If you wish to cancel, please contact us as soon as possible at hello@doorofdreams.com.

Once an order has entered the shipping process, cancellation may no longer be possible.

For any question about shipping, delivery times or your order, you can write to us at hello@doorofdreams.com.

We read every message with care and reply as soon as we can.